Shipping
Shipping
All deodorants and purchases over $12.99 in the United States ship for free
We ship using the method with the best rates, and sometimes that means using padded flat rate envelopes that are plastic based. If you would rather us use compostable packaging please include a note with your order and we will calculate the additional shipping charge to do so, and get back to you.
Wrong address if your order has the wrong shipping address, we are happy to reship your order if you'll cover the cost of shipping, otherwise your order will be refunded minus what we paid for shipping when we receive it back
Shipping Protection
In an effort to provide more safety and assurance for our customers, we are happy to offer Navidium Shipping Protection on U.S. orders only. Navidium is shipping insurance that offers complete protection for Island Deodorant orders. When you add Navidium at checkout, Island Deodorant will either reship, or refund any lost, damaged, or stolen deliveries that don’t make it to you, our customer. If something has happened to your package, please contact us to start your claim. Please note, Navidium Shipping Protection is not refundable, and only applies to packages shipped in the U.S.
United States
All deodorants and purchases over $12.99 in the United States ship for free. However, because shipping isn't actually free, refunds for reasons that are not a result of our error may have the actual cost of what we paid for shipping deducted from the refund amount.
-Smaller items and 1-3 full size sticks usually ship via USPS First Class Mail (1-5 business days, not guaranteed).
-4 or more full size sticks usually ship via USPS Priority Mail (1-3 business days, not guaranteed).
-Occasionally we may choose to ship your package via UPS
-You can also pick shipping via UPS at checkout
Canada & International
Due to quite a few lost packages and really long shipping delays with USPS, we are now only offering UPS & DHL for International shipping.
Shipping charges are based on weight, and the rate will show at checkout. Please note, shipping charges are not refundable.
International orders please be aware that customs fees are normal. Each destination country charges customs and administrative fees on shipments of items that are subject to tax and those fees are the responsibility of the recipient. It's probably a good idea to contact your local customs office for specifics on what the fees and charges are so you'll know what additional cost you could possibly be incurring on your international orders.
DHL: In the event of a lost or damaged shipment you need to let us know within 28 days of your package shipping form us - we have to file a claim with DHL within 30 days.
UPS: In the event of a late package, we need to file a claim within 15 calendar days of expected delivery (please give us a couple of days notice). In the event of a lost or damaged shipment you need to let us know within 58 days of your package shipping form us - we have to file a claim with UPS within 60 days.
If you have any questions please contact us.