Shipping

Shipping

Please allow 1-2 business days for order processing & handling

Please note that Shipping charges are not refundable 

 

Route

We are proud to partner with Route, for package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed (excluding shipping).  For more info, see FAQ about Route at the bottom of this page.  

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

 

United States

-All deodorants and purchases over $12.99 in the United States ship for free. However, because shipping isn't actually free, refunds for reasons that are not a result of our error may have the actual cost of what we paid for shipping deducted from the refund amount.

-Smaller items and 1-3 full size sticks ship via USPS First Class Mail (1-5 business days, not guaranteed**). 
-4 or more full size sticks ship via USPS Priority Mail (1-3 business days, not guaranteed**).

-You can also pick shipping via UPS at checkout

**Currently we are seeing delays in first class shipping arrival times, some packages are taking quite a bit longer to arrive.  We thank you for your patience.  Per USPS Priority Mail packages in the U.S. are expected to take a day or two longer.       

 

International orders please be aware that customs fees are normal.  Each destination country charges customs and administrative fees on shipments of items that are subject to tax and those fees are the responsibility of the recipient.  It's probably a good idea to contact your local customs office for specifics on what the fees and charges are so you'll know what additional cost you could possibly be incurring on your international orders. 

Due to a few packages with long delays with USPS since covid-19, we are now offering UPS as a shipping option as well.  You can pick which option you prefer at check out.  

Canada ***Please see COVID-19 International Shipping update below

USPS Shipping charges are based on weight.  For example,
1 deodorant is usually US$11.99 via USPS First Class International (6-8 business days, not guaranteed)
2-4 deodorants are usually US$16.99 via USPS First Class International (6-8 business days, not guaranteed)
5-10 deodorants are usually US$26.99 via USPS Priority Mail International (6-10 business days, not guaranteed) 

-You can also pick shipping via UPS at checkout

You also have the option of adding Route to your order.  This will provide you with coverage for the items purchased if they are lost, stolen or damaged, shipping charges are not refundable.

Shipping charges are not refundable.

***Currently we are seeing delays in arrival times to Canada.  To give you an idea of the issue, how US Post Office Priority Mail International deliveries work is they get the package to the country, and then that country handles delivery from there, that is why the tracking ends after it leaves the US (usually Miami).  Most of the time the tracking will update when the item gets scanned in Canada. Please consider adding the Route Insurance option to your order at checkout, which offers very affordable coverage for the items purchased if they are lost, stolen or damaged (shipping charges are not refundable). 

 

International

Canada ****Please see COVID-19 International Shipping update below

Due to a few packages with long delays with USPS since covid-19, we are now offering UPS as a shipping option as well.  You can pick which option you prefer at check out.  

Shipping charges are based on weight. For example,

1 deodorant is usually US$13.99 via USPS First Class International (7-21 business days, not guaranteed)
2-10 deodorants are usually US$38.99 via USPS Priority Mail International (6-10 business days, not guaranteed) 

-You can also pick shipping via UPS at checkout

You also have the option of adding Route to your order.  This will provide you with coverage for the items purchased if they are lost, stolen or damaged, shipping charges are not covered.

Shipping charges are not refundable. 

****Currently we are having some international packages not arriving at their destination, this has never been an issue pre-COVID-19, so we do think it is related.  To give you an idea of the issue, how US Post Office Priority Mail International deliveries work is they get the package to the country, and then that country handles delivery from there, that is why the tracking ends after it leaves the US (usually Miami). Please consider adding the Route Insurance option to your order at checkout, which offers very affordable coverage for the items purchased if they are lost, stolen or damaged (shipping charges are not refundable).   

 

If you have any questions please contact us.

 

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.