Shipping Policies
Shipping
Shipping is now calculated at checkout based on your location and package size.
Why don’t you offer free shipping anymore? USPS has raised their shipping rates again and again, and for years we’ve either absorbed those increases or raised our prices—even when our actual product costs stayed the same. Switching to calculated shipping allows us to keep our prices stable while giving you full transparency. You’ll now only pay what it actually costs to ship your order, based on your location and what you’re buying.
We ship using the method with the best rates, and sometimes that means using padded flat rate envelopes that are plastic based. If you would rather us use compostable packaging please include a note with your order and we will calculate the additional shipping charge to do so, and get back to you.
Missing package Give it a few days, sometimes USPS marks a package as delivered but doesn't actually deliver it for a few more days, we don't know why but have seen this happen a lot of times. Also, check with the other members of your home, as well as your neighbors. If after a few days it still hasn't turned up please go straight to your post office and ask for the GPS coordinates of the delivery scan by providing them with the tracking number. Often times this is all that is needed to find your package. If you still can't find it, then please forward us the GPS coordinates or other reply from the post office, but DO NOT FILE A CLAIM.
Lost, damaged, or missing-content packages: Please contact Island Deodorant first - DO NOT file a USPS claim. If a customer files a USPS claim directly, we will not be able to replace or refund the order because USPS will be refunding you directly for the claim (which takes months). It will be much faster for you to let us handle the claim, and ship you a replacement or issue a refund in the meantime.
Please note replacements or refunds for lost, damaged, or missing-content packages will be processed after Island Deodorant has filed a USPS claim and has received the required claim documentation from you (like photos of the damaged package, etc... if needed) to do so. This helps ensure the claim can be filed and we can be refunded by USPS. Please watch for emails from us, timely communication makes this process go faster and gets you your refund or replacement faster.
Please understand we can not file a claim with USPS if you already have.
Wrong address if your order has the wrong shipping address, we are happy to reship your order when you cover the cost of shipping, otherwise your order will be refunded minus the shipping cost after we receive the package back.
*Packages that are marked as “delivered” by the carrier are considered delivered and are not covered for loss or theft. Any theft that occurs after delivery is the responsibility of the recipient and should be reported to your local police department.
*We reserve the right to refuse order or claims that are deemed to be abusive or fraudulent.
United States
Shipping rates are now calculated at checkout based on your location and order size. This lets us offer lower product prices while still giving you flexibility in how your order ships.
- Orders ship via USPS Ground Advantage (1–5 business days, not guaranteed)
- If you select USPS Priority Mail, please note that the 1–3 business day timeframe is not guaranteed by USPS — they charge more for faster delivery but don’t promise it.
- We no longer offer UPS as a domestic shipping option
Canada & International
Due to quite a few lost packages and really long shipping delays with USPS, we are now only offering UPS & DHL for International shipping.
Shipping charges are based on weight, and the rate will show at checkout. Please note, shipping charges are not refundable.
International orders please be aware that customs fees are normal. Each destination country charges customs and administrative fees on shipments of items that are subject to tax and those fees are the responsibility of the recipient. It's probably a good idea to contact your local customs office for specifics on what the fees and charges are so you'll know what additional cost you could possibly be incurring on your international orders.
International customers are solely responsible for knowing and complying with their country’s import regulations. Please note that Island Deodorant cannot provide refunds or reshipments for orders refused by customs or carriers due to import restrictions. Before placing an international order, we recommend verifying that the products you wish to purchase are allowed in your country.
DHL: In the event of a lost or damaged shipment you need to let us know within 28 days of your package shipping form us - we have to file a claim with DHL within 30 days.
UPS: In the event of a late package, we need to file a claim within 15 calendar days of expected delivery (please give us a couple of days notice). In the event of a lost or damaged shipment you need to let us know within 58 days of your package shipping form us - we have to file a claim with UPS within 60 days.
If you have any questions please contact us.